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Description: The download stops with an error message.
Solution: Try again at a less busy time. The Internet is a large network of various computers. When the network gets busy anywhere between you and our website, any one of these computers might drop the connection. Try a weekend morning or some other slow time. If several attempts fail, let us know and we can try to send you a demo disk.
Versions: Windows 2000, Windows XP
Description: When choosing "Vietnamese Lessons" from the Start Menu, you see the error "Executing winhelp.exe rather than winhlp32.exe because this help file uses a 16 bit DLL"
Solution: Follow the following procedure
Versions: All versions on Windows 98 only
Description: The installation might fail with the message: ISINST30 caused a general protection fault.
Solution: This is a conflict between MS-Wheel or other drivers and the installation program. You must disable MS-Wheel or the other drivers until the program is successfully installed. The possible solutions are listed from easiest to most-difficult. Try the easiest one first.
Description: You never hear any sound from the program.
Solution: Follow the following procedure
Description: You don't hear any sound in an exercise, but you hear sound in other parts of the program.
Solution: Press the right mouse button to access the Configuration Window and verify that you have not disabled the spoken words.
Description: Instead of seeing a Vietnamese font, one sees strange non-Vietnamese characters.
Solution: Shutdown your computer and the start it up again. This will properly install the font. (For some reason, the "restart" in Windows 2000 sometimes does only a partial restart instead of a full restart so it is insufficient.)
Versions: 1.2 and earlier
Description: The Vietnamese font doesn't install properly. Every time the Vietnamese Lessons start, you see an error message. You see an error message which says "GDI Fail" during the Matching Game.
Solution: Version 1.2 and earlier only work with Windows 3.1 and Windows 95. Version 1.21 fixes all of the Windows NT problems. You need to upgrade to Version 1.21. Send us e-mail with your license number and tell us you need an upgrade.
Description: Instead of seeing a Vietnamese font, one sees Chinese or Korean characters.
Solution: Chinese and Korean Windows convert any non-English characters into Chinese and Korean characters. This makes it difficult to see European and Vietnamese characters on these operating systems. The problem can be fixed by following these directions
Description: The electronic order form doesn't work on your web browser.
Solution: Call our phone number to order. Our phone number is 707-793-9084. The order form uses encryption to protect your credit card number. Some countries and some companies do not allow encrypted messages and therefore the order form might not work in your country or company.
Versions: All versions in Windows 95 only.
Description: Pressing the "Dictionary" button works the first time, but not the second time.
Solution: This problem seems to only affect Windows 95. It is not a problem for Windows 3.1 or Windows NT. There are two possible solutions for this problem.
If you see this problem in Windows 98, please let us know. We don't have any reports of this happening on Windows 98 yet.
Description: The colors in the pictures do not look like natural colors or the pictures are very grainy.
Solution: To get good colors, your video card and your monitor must be capable of displaying at least 256 colors at 640x480 resolution.
The pictures look best if shown in at least 256 colors. Change the settings of your video card to allow at least 256 colors.
If your video card is set for 640x480 resolution, you might see grainy pictures in the matching game because the pictures must be shrunk to fit on the display. To get better picture quality, increase your display resolution to 1024x768 if this setting is available on your video card.
Here is how to change the number of colors or the resolution:
Description: No pictures appear in the flash cards or the matching game.
Solution: Press the right mouse button to access the configuration menu. Verify that you have not disabled the pictures.
If you do not have at least a 4x CD-ROM drive, the flash cards might go too fast for your CD-ROM drive. You can push the square Stop Button to wait for the pictures and then push the green Play Button to continue. Or you can press the right mouse button to access the configuration window, and then reduce the speed of the flash cards.
Description: The program is talking in the background when you are not using it.
Solution: You probably left the flash cards running. This is a feature which you can turn on or off. Go to the flash card window. Then press the right mouse button to access the configuration window. Then choose "Pause if another window is active". Then press OK. Now the flash cards will not speak unless you are actively using them.
Description: The flash cards stop talking when you use another program. You want them to keep talking so you can study while doing other tasks.
Solution: You can make the flash cards speak even when you are not watching them. This is a feature which you can turn on or off. Go to the flash card window. Then press the right mouse button to access the configuration window. Then remove the check by "Pause if another window is active". Then press OK. Now the flash cards will speak even when you are not actively watching them.
Description: You need to learn to type Vietnamese characters to use the dictionary.
Solution: When using the dictionary, click on the Swap button until Vietnamese is on the left and English is on the right. Now press Help and follow the directions for typing Vietnamese characters.
Description: The exercises don't permanently use the colors you select.
Solution: The exercises always start with your default Window colors. To change your default colors in Windows 3.1, go to the Control Panel and run the Color application. To change your default colors in Windows 95, move the mouse to an empty area of your screen. Then press the right mouse button. Then select Properties and then select Appearance.
Description: The "Prior Topic" link doesn't take you to the last page you were looking at.
Solution: Press "Back" or the "b" key whenver you want to go back to the previous page which you were reading. The Prior Topic link always jumps to the preceding topic in the current lesson sequence. This might or might not be the last topic you were looking at.
Description: The program reports "Cannot find _____.DLL"
Solution: If the missing DLL is one of the DLL's below, try downloading it by doing the following:
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